Frequently Asked Questions

Q) How can I purchase The Bertossi Group gift card?
A) The Bertossi Group eGift cards can be purchased online at bertossigroup.com. Traditional gift cards can be purchased at any Bertossi Group restaurant, il Mercato Trattoria (Bedford), The Bicycle Thief (Halifax), Ristorante a Mano (Halifax), La Frasca Cibi & Vini (Halifax).

Q) Where can I use The Bertossi Group gift card?
A) Any of our four locations, il Mercato Trattoria (Bedford), The Bicycle Thief (Halifax), Ristorante a Mano (Halifax), La Frasca Cibi & Vini (Halifax).

Q) How do I use The Bertossi Group gift card?
A) Simply present a printed copy or display it on your mobile device at any Bertossi Group restaurant location.

Q) Does The Bertossi Group gift card expire?
A) No. The Bertossi Group gift card never expires.

Q) When will my credit card be charged for a gift card purchase?
A) When you order on-line, your credit card will be charged after you click "Submit Order" on the checkout window of your completed order form. You will know that the transaction was completed when you receive a confirmation email containing your order number and thanking you for your order.

Q) Are there any hidden charges or extra fees?
A) No. There are no fees or charges associated with The Bertossi Group gift card.

Q) If I have questions regarding my order or my card who can I contact?
A) You are welcome to contact info@bertossigroup.com with any of your questions.

Q) What happens if my gift card is lost or stolen?
A) If you have registered for balance protection here, your gift card will be replaced. Unfortunately if you have not registered for balance protection and your gift card is lost or stolen, your card cannot be replaced.

Q) What happens if the gift card balance is less than my purchase?
A) The balance on your The Bertossi Group gift card may be applied to your purchase. The remaining balance can be paid by cash, Visa, MasterCard, American Express or debit.

Q) What happens if my purchase is less than the balance on my Bertossi Group gift card?
A) The amount of your purchase will be deducted from the balance on your Bertossi Group gift card. The card will be returned to you with a receipt showing your new balance which can be used for future visits.

Q) What happens if I forget my gift card’s balance?
A) You can check your balance in two ways: by registering your card on-line at bertossigroup.com or at one of our four locations.

Q) How long does it take to receive The Bertossi Group gift card I ordered online?
A) Once the transaction has been approved, the recipient will receive the e-mail with the eGift card within minutes.

Q) What do I do if I forget my The Bertossi Group gift card account password?
A) If you have forgotten your account information, go to bertossigroup.com click on online Gift Cards/Login/Forgot password.