Frequently Asked Questions

Q) What can gift cards be used for?
A) Present the gift card to pay for products or services at any Bob’s Steak and Chop House location.

Q) How can I register my gift card?
A) Go to bobs-steakandchop.com click on Gift Cards/Buy Now/Register icon as soon as you receive your gift card.

Q) What do I do if I forgot my Bob’s Steak and Chop House gift card account password?
A) If you have forgotten your account information, go to bobs-steakandchop.com click on Gift Cards/Buy Now/Login/Forgot password.

Q) Do Bob’s Steak and Chop House gift cards expire or have fees?
A) Our gift cards never expire and we do not ever charge a fee.

Q) Can unused gift cards be refunded?
A) All gift cards are redeemable for products and services at Bob’s Steak and Chop House locations and are not refundable.

Q) How can I check my gift card balance?
A) You can verify the balance by going to our website: bobs-steakandchop.com/Manage/Check Balance or at any Bob’s Steak and Chop House location.

Q) Can I reload funds onto a Bob’s Steak and Chop House gift card?
A) Gift cards are reloadable at your local Bob’s Steak and Chop House location.

Q) Can I order a gift card on-line and pick it up at my local Bob’s Steak and Chop House?
A) Gift Cards are available for purchase at the Bob’s Steak and Chop House restaurants and online.

Q) What if I lose my gift card?
A) Your card has a cash value and should be safeguarded as such. If the card has been registered with Bob’s Steak and Chop House before lost, contact us and we may be able to issue another card for the remaining balance.

Q) How fast can we expect to receive the gift cards if purchased online?
A) Gift card orders are typically fulfilled within 1 business day.  Your delivery method will determine how quickly FedEx delivers.  If your order is placed after 1pm CST, please add 1 day to your anticipated day of receipt.

Q) What if I haven’t received my gift card?
A) Contact us at customerservice@bobs-steakandchop.com and we will provide you the FedEx tracking information.